Technical Support Access Methods
The following are the main ways to access technical support (available only during the Support Center's working hours):
Currently, there are various computing support entities to assist you with issues:
University-wide Technical Support Center: Available for questions regarding access to all central computing systems, informational questions, and initial solutions and/or routing for university-wide computing problems. Operating Sunday through Thursday from 8:00 AM to 8:00 PM (after 6:00 PM, it is not staffed with university personnel).
Ein Kerem Computing Unit: Responsible for all central and specialized services at the Ein Kerem campus, including management of EKMD servers, scientific computing, storage and account services, network management, and registration of computers and printers on the university network.
Computing Coordinators: Available for any need or matter, including support for teaching systems, technological exams, and multimedia (Panopto, Moodle).
There are additional support centers that handle professional content matters and personal customizations for special systems such as SAP, Scientific Computing Center, Human Resources systems, Student Administration and teaching secretariats, Security and Parking, and more. If the Support Center receives inquiries beyond its scope, it will refer and connect you with the most appropriate resources.
We welcome your comments as an opportunity to improve. Kindly refer all issues to helpdesk@ekmd.huji.ac.il.
